HR AI Index

Index › Products › Zoho Desk + Zoho People · September 2026 Edition

Zoho · 1 category · Named, not ranked

Zoho Desk + Zoho People

2Judge labels

0First choices

0Negative labels

2 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.3, every buyer segment counted.

Standing

1 label, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Zoho Desk + Zoho People was named 1 time in HR help desk, where Zoho Desk led with 26%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business53 of 98

under the label threshold

Mid-market62 of 92

under the label threshold

Enterprisenot named

No model named it for this buyer.

In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Zoho Desk + Zoho People for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
HR help desk and case management	Onboarding and employee experience	0%	62 of 92	0%	1	under 10 labels · led by Zoho Desk at 26%

Movement

This is the first edition on this tier, so no move can be computed for Zoho Desk + Zoho People yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Zoho Desk + Zoho People across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

ShowHide

Model	Alternative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	1	1
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase1 labelNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Budget‑Conscious SMB | Zoho Desk + Zoho People | Very low per‑agent cost” GLM 4.7 FlashX · HR help desk · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Zoho Desk + Zoho People, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zoho Desk + Zoho People was named but was not.

ShowHide

ProductSame answerTook the first choice insteadHead to head

HelpDesk.com1 of 21Not among the top eight

Zendesk1 of 21Not among the top eight

ADP Workforce Now1 of 20Not among the top eight

BambooHR1 of 20Not among the top eight

BoldDesk1 of 20Not among the top eight

Darwinbox1 of 20Not among the top eight

HR Acuity1 of 20Not among the top eight

Help Scout1 of 20Not among the top eight

Jira Service Management1 of 20Not among the top eight

Native HCM Help Desk1 of 20Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Zoho Desk + Zoho People. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 2 of the 2 answers that named Zoho Desk + Zoho People and are not a share of its labels.

Domains cited

eesel.ai2

monday.com2

peoplemanagingpeople.com2

siit.io2

zendesk.com2

adp.com1

aijourn.com1

apps365.com1

atlassian.com1

b2breviews.com1

Fifteen of the fifteen domain citations in answers naming Zoho Desk + Zoho People came from somebody else's page.

Pages cited

monday.com/blog/service/hr-help-desk-software2

siit.io/blog/best-hr-ticketing-systems2

zendesk.com/employee-service/hr-help-desk-software2

adp.com/resources/articles-and-insights/articles/b/best-hris-software-for-small-businesses1

aijourn.com/best-value-hr-software-for-midsize-companies-pricing-compared-20261

apps365.com/blog/best-hr-ticketing-system1

atlassian.com/itsm/esm/hr-help-desk-software1

b2breviews.com/hr-software1

Pages are listed as the models cited them.

Follow Zoho Desk + Zoho People

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Zoho is the company behind Zoho Desk + Zoho People.

Also from Zoho: Zoho Analytics, Zoho Bookings, Zoho CRM, Zoho Cliq, Zoho Connect, Zoho Desk, Zoho Learn, Zoho Payroll and 3 more

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zoho Desk + Zoho People's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zoho Desk + Zoho People, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

With a new claim: the vendor brief

A new claim receives the current edition's vendor brief for Zoho Desk + Zoho People by email, built from the raw record of the edition. It shows:

where Zoho Desk + Zoho People is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Zoho Desk + Zoho People, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at zoho.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.