Every category where a model named HelpDesk.com for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
HR help desk and case management	Onboarding and employee experience	0%	25 of 92	20%	5	under 10 labels · led by Zoho Desk at 26%

Movement

This is the first edition on this tier, so no move can be computed for HelpDesk.com yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated HelpDesk.com across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

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Model	Alternative	Negative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	1	0	1
Perplexity Sonar	0	1	1
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	1	0	1
GLM 4.7 FlashX	1	0	1
MiniMax M2.5	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct11 labels1

Paraphrase1 labelNone

Comparative0 labelsNone

Budget-constrained8 labelsNone

Scale-constrained3 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative23 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“HelpDesk.com | $29/agent/month | Simple solutions for small businesses” Kimi K2 · HR help desk · budget prompt · alternative

“HelpDesk.com - $29/agent/month - Simple solution for small businesses” MiniMax M2.5 · HR help desk · budget prompt · alternative

“HelpDesk 365 (specifically built natively for Microsoft 365/Teams)” Gemini 3.5 Flash · HR help desk · paraphrase prompt · alternative

“Want a simple, affordable paid tool: ProProfs or HelpDesk.com” GLM 4.7 FlashX · HR help desk · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“simple option for small businesses, but typically pricier than Zoho Desk” Perplexity Sonar · HR help desk · budget prompt · soft negative

Named alongside

The products named in the same answers as HelpDesk.com, over the 22 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HelpDesk.com was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Zoho Desk15 of 2210Not among the top eight

Hiver13 of 225Not among the top eight

Freshdesk9 of 221Not among the top eight

Zendesk8 of 220Not among the top eight

Help Scout5 of 222Not among the top eight

Zoho People5 of 222Not among the top eight

Freshservice5 of 221Not among the top eight

Spiceworks4 of 221Not among the top eight

Jira Service Management4 of 220Not among the top eight

LiveAgent3 of 220Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named HelpDesk.com. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 21 of the 22 answers that named HelpDesk.com and are not a share of its labels.

Domains cited

zendesk.com20

featurebase.app19

eesel.ai18

peoplemanagingpeople.com17

atlassian.com8

capterra.com8

lupahire.com8

monday.com8

suptask.com7

worldmetrics.org7

120 of the 120 domain citations in answers naming HelpDesk.com came from somebody else's page.

Pages cited

zendesk.com/employee-service/hr-help-desk-software19

eesel.ai/blog/hr-helpdesk18

featurebase.app/blog/hr-help-desk-ticketing-system16

peoplemanagingpeople.com/tools/best-hr-ticketing-system14

lupahire.com/blog/best-hr-ticketing-systems8

atlassian.com/itsm/esm/hr-help-desk-software7

suptask.com/blog/best-hr-ticketing-system7

worldmetrics.org/best/hr-help-desk-software7

Pages are listed as the models cited them.

Names read as HelpDesk.com

What the judge wrote, as written, with how often. The vendor table decides that these count as HelpDesk.com; a claim can dispute any of them.

Helpdesk 365 / Desk365 1

Follow HelpDesk.com

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HelpDesk.com's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HelpDesk.com, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

With a new claim: the vendor brief

A new claim receives the current edition's vendor brief for HelpDesk.com by email, built from the raw record of the edition. It shows:

where HelpDesk.com is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name HelpDesk.com, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at helpdesk.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.