1 category · Named, not rankedSalesforce Service Cloud
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 0% | 58 of 92 | 0% | 1 | under 10 labels · led by Zoho Desk at 26% |
Movement
By model
How each model treated Salesforce Service Cloud across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Salesforce‑Native | Salesforce Service Cloud | Highly configurable” GLM 4.7 FlashX · HR help desk · paraphrase prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
Named alongside
The products named in the same answers as Salesforce Service Cloud, over the 1 answer that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce Service Cloud was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 1 of the 1 answers that named Salesforce Service Cloud and are not a share of its labels.
Domains cited
Ten of the ten domain citations in answers naming Salesforce Service Cloud came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
salesforce.com ranks 5 on Google for the category's searches. In the answers, Salesforce Service Cloud takes 0% of first choices and Zoho Desk takes 26%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 1,900 a month (“salesforce service cloud”)
- Searches for its name, AI tools
- 122 a month
- Organic visits to its site
- about 7,941,323 a month
- Searches its site ranks for
- 242,877 · 49,522 in the top three
- Sites linking to it
- 211,946
- Paid Google search
- 14 searches its ads show for, about 363 clicks and $8,259 a month (estimate)
In answers
This edition- First choices
- 0 across its categories
- Named in
- 1 answers
- Its own site cited
- in 1 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; the answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Glossary or explainer | 252 | 0 | 2025-06-17 | ||
| Blog | 225 | 4 | 2026-09-17 | ||
| Case study | 98 | undated | |||
| Comparison | 44 | 0 | 2026-03-31 | ||
| News or press | 35 | 18 | 2026-09-24 | ||
| Report or ebook | 29 | 1 | 2026-09-09 | ||
| Template or tool | 11 | 0 | 2026-03-09 | ||
| Conference or event | 8 | 1 | 2026-09-08 | ||
| Webinar or virtual event | 4 | undated | |||
| Podcast or video | 4 | 1 | 2026-09-17 |
Most recent
- 2026-09-24Five dreamforce 2026 takeaways news or press
- 2026-09-23Higher education ai agents news or press
- 2026-09-17What does salesforce do blog
- 2026-09-17Building the agentic enterprise secrets from early adopters podcast or video
- 2026-09-16Why we post trained our own reasoning model news or press
- 2026-09-16Missionsforce expansion agents nvidia openai partnerships news or press
How it is countedHide how it is counted
Every page salesforce.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Salesforce Service Cloud
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Salesforce Service Cloud is its own company.ShowHide
The company
In its own words
Stated by the vendor, not checked- Positioning
- AI-powered Customer Service Agent Console
- For
- service teams
- Price stated
- Starter Suite $25 USD/User/Month; Pro Suite $100 USD/User/Month; Core $195 USD/User/Month; Advanced $395 USD/User/Month; Max $550 USD/User/Month salesforce.com/service/cloud
- Starting price
- 25 salesforce.com/service/cloud
- Free plan or trial
- Try Service Cloud free for 30 days. No credit card, no installations. salesforce.com/service/cloud
- Customers named
- AAAPenfedADTSouthwest AirlinesGoHenryMarriottThe Container StoreIBM
- Not stated on the pages read
- Integrations, certifications, hosting
What Salesforce Service Cloud's own pages state, read September 28, 2026: salesforce.com/service/cloud, salesforce.com/contents/service-cloud-vip-event, salesforce.com/contents/service-cloud-ibm-bluewolf, salesforce.com/service/cloud/guide, salesforce.com/br/form/service-cloud. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce Service Cloud's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce Service Cloud, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Salesforce Service Cloud by email, built from the raw record of the edition. It shows:
- where Salesforce Service Cloud is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Salesforce Service Cloud, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.