| Category | Small business | Mid-market | Enterprise |
|---|---|---|---|
| HR help desk and case management | 0% · 72 of 98 1 label | not named | not named |
| Category | Function | Named in | Named instead, first-choice share |
|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 0 of 72 | Zoho Desk 26% · Freshservice 24% · Zendesk 12% |
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 151 | 6 | 2026-08-31 | ||
| Case study | 34 | undated | |||
| Conference or event | 16 | 0 | 2021-03-29 | ||
| News or press | 12 | 0 | 2026-06-18 | ||
| Comparison | 9 | 0 | 2024-06-10 | ||
| Report or ebook | 1 | undated | |||
| Template or tool | 1 | undated | |||
| Podcast or video | 1 | 0 | 2023-06-05 |
Every page zammad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zammad's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zammad, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
A new claim receives the current edition's vendor brief for Zammad by email, built from the raw record of the edition. It shows: