Every category where a model named Workday Help for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
HR help desk and case management	Onboarding and employee experience	0%	83 of 92	50%	4	under 10 labels · led by Zoho Desk at 26%

Movement

This is the first edition on this tier, so no move can be computed for Workday Help yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Workday Help across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

ShowHide

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	1	0	0	1
Gemini 3.5 Flash	0	0	2	2
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	1	0	1
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct6 labels1

Paraphrase5 labelsNone

Comparative4 labelsNone

Budget-constrained2 labels1

Scale-constrained3 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative21 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Choose Workday or Oracle if your HR platform is already there” GPT-5.4 mini · HR help desk · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“rarely a massive enterprise monolith like ServiceNow or Workday Help—which require dedicated development teams and months of implementation” Gemini 3.5 Flash · HR help desk · direct prompt · soft negative

“The Training Paywall: Some giants (like Workday) restrict administrative training behind costly, customer-only certification paths.” Gemini 3.5 Flash · HR help desk · negative prompt · soft negative

Named alongside

The products named in the same answers as Workday Help, over the 21 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Workday Help was named but was not.

ShowHide

ProductSame answerTook the first choice insteadHead to head

ServiceNow HR Service Delivery18 of 2114Not among the top eight

Zendesk12 of 210Not among the top eight

Jira Service Management8 of 210Not among the top eight

Freshservice6 of 212Not among the top eight

UKG HR Service Delivery4 of 210Not among the top eight

Applaud3 of 210Not among the top eight

Dovetail Software3 of 210Not among the top eight

HR Acuity3 of 210Not among the top eight

Oracle HR Help Desk3 of 210Not among the top eight

SAP SuccessFactors Employee Central Service Center3 of 210Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Workday Help. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 15 of the 21 answers that named Workday Help and are not a share of its labels.

Domains cited

servicenow.com12

featurebase.app8

gitnux.org8

worldmetrics.org8

peoplemanagingpeople.com7

wifitalents.com7

zendesk.com7

guideflow.com6

g2.com5

atlassian.com4

Seventy-two of the seventy-two domain citations in answers naming Workday Help came from somebody else's page.

Pages cited

featurebase.app/blog/hr-help-desk-ticketing-system8

guideflow.com/blog/hr-service-delivery-software6

worldmetrics.org/best/hr-help-desk-software6

zendesk.com/employee-service/hr-help-desk-software6

g2.com/compare/servicenow-hr-service-delivery-vs-workday-hcm5

gitnux.org/best/hr-service-desk-software5

peoplemanagingpeople.com/tools/best-hr-ticketing-system5

servicenow.com/products/hr-service-delivery.html5

Pages are listed as the models cited them.

Names read as Workday Help

What the judge wrote, as written, with how often. The vendor table decides that these count as Workday Help; a claim can dispute any of them.

Workday Help / Workday HR service capabilities 1

Follow Workday Help

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Workday is the company behind Workday Help.

Also from Workday: Workday Adaptive Planning, Workday Advanced Compensation, Workday Assistant, Workday Benefits, Workday Compensation, Workday Compensation Management, Workday GO, Workday HCM and 25 more

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Workday Help's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Workday Help, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

With a new claim: the vendor brief

A new claim receives the current edition's vendor brief for Workday Help by email, built from the raw record of the edition. It shows:

where Workday Help is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Workday Help, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at workday.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.