HelpSpot

Listed in the vendor table for HR help desk. Not named in any of the 72 answers those categories produced in the September 2026 Edition: twelve models, six prompts per category and segment, every question asked three times, on behalf of a small B2B company, a mid-market B2B company and an enterprise B2B company, with every standing computed within one segment.

Standing

Not named in 72 answers

Absence in a measured set of answers is a finding, not a verdict: it says the models did not reach for HelpSpot when asked these questions this month. The products they named instead are listed by category below.

By buyer segment

The same categories asked on behalf of a different buyer. Each share and rank is computed within its segment; the columns sit side by side and are never added together.

Category	Small business	Mid-market	Enterprise
HR help desk and case management	not named	not named	2% · 10 of 80 2 labels

Where it was not named

Each category HelpSpot belongs to, the answers collected there, and who the models named first instead.

Category	Function	Named in	Named instead, first-choice share
HR help desk and case management	Onboarding and employee experience	0 of 72	Zoho Desk 26% · Freshservice 24% · Zendesk 12%

What it publishes

Addresses on helpspot.com

388

subdomains included

Content

191

counted in the table below

Documentation

Product · Integration

22 · 1

Kind	Pages	Last 90 days	Latest	Categories named
Blog	159	7	2026-09-29	HR help desk
Comparison	13	0	2023-03-06
Case study	12	0	2023-06-15
Conference or event	7	undated

Most recent

2026-09-29Best Help Desk Software (2026) — 11 Platforms Compared blog
2026-09-17Helpspot 5 8 6 blog
2026-09-15Helpspot 5 8 5 blog
2026-09-02Helpspot 5 8 4 blog
2026-07-16Helpspot 5 8 3 blog
2026-07-15Helpspot 5 8 2 blog

How it is countedHide how it is counted

Every page helpspot.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HelpSpot's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HelpSpot, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for HelpSpot by email, built from the raw record of the edition. It shows:

where HelpSpot is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name HelpSpot, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.