# HelpDesk.com: how AI models rank it, September 2026

HR AI Recommendation Index, September 2026 Edition. Named in 5 judge labels across 1 categories by 5 of 12 models. Page: https://hr-ai-index.com/vendors/helpdesk-com/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| HR help desk and case management | 0% | 25 | 20% | 5 |

## What the models said for it

- "HelpDesk.com | $29/agent/month | Simple solutions for small businesses" (Kimi K2, HR help desk)
- "HelpDesk.com - $29/agent/month - Simple solution for small businesses" (MiniMax M2.5, HR help desk)
- "HelpDesk 365 (specifically built natively for Microsoft 365/Teams)" (Gemini 3.5 Flash, HR help desk)
- "Want a simple, affordable paid tool: ProProfs or HelpDesk.com" (GLM 4.7 FlashX, HR help desk)

## And against it

- "simple option for small businesses, but typically pricier than Zoho Desk" (Perplexity Sonar, HR help desk)

## In its own words

What HelpDesk.com's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI Help Desk Software & Ticketing System for Support Teams (https://helpdesk.com/)
- For: support teams (https://helpdesk.com/)
- Price stated: Tiered plans for different team sizes and support needs, plus custom Enterprise options. (https://helpdesk.com/)
- Starting price: 0 (https://helpdesk.com/)
- Free plan or trial: 14-day free trial (https://helpdesk.com/)
- Certifications: SOC 2, GDPR, PCI DSS (SAQ A), SOC 2 Type 2, HIPAA compliance, WCAG 2.1 AA compliant, CCPA, Data Privacy Framework
- Customers named: Brastel Co., Ltd., Wembley Stadium, Hairlust, Valley Driving School, Yan Schwitz S., Chase, Melissa Hannam

## What it publishes

Every page helpdesk.com exposes, read 2026-09-29: 638 addresses. By kind, pages and the last 90 days:

- blog: 257 pages, 0 in the last 90 days, latest undated
- case study: 4 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 2 pages, 0 in the last 90 days, latest undated
- comparison: 84 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 80 pages, 0 in the last 90 days, latest 2024-10-09
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2024-10-09 glossary or explainer: What is help desk https://www.helpdesk.com/what-is-help-desk

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, September 2026 Edition, hr-ai-index.com.