# Dialpad: how AI models rank it, September 2026

HR AI Recommendation Index, September 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 12 models. Page: https://hr-ai-index.com/vendors/dialpad/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Workforce management suites | 0% | 83 | 100% | 1 |

## And against it

- "these native modules are often feature-light, missing advanced forecasting algorithms" (Gemini 3.5 Flash, Workforce management sui)

## In its own words

What Dialpad's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Agentic AI-powered Contact Center & Communications (https://dialpad.com/)
- For: support, sales, and internal teams (https://dialpad.com/)
- Price stated: conversation-based pricing for AI Agents and monthly or annual pricing for Support, Sell, and Connect plans (https://www.dialpad.com/pricing)
- Free plan or trial: Try free (https://dialpad.com/)
- Certifications: HIPAA compliant, SOC 2 certified, SOC 2, ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, PCI DSS, HIPAA
- Hosting: US, Global, Philippines, EU, CA, JP, AU, Brazil
- Customers named: Randstad, Uber, REMAX, T-Mobile, CNN, Netflix, Tractor Supply Co., Cigna

## What it publishes

Every page dialpad.com exposes, read 2026-09-29: 7171 addresses. By kind, pages and the last 90 days:

- blog: 1268 pages, 0 in the last 90 days, latest undated
- case study: 491 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 366 pages, 0 in the last 90 days, latest undated
- report or ebook: 119 pages, 0 in the last 90 days, latest undated
- comparison: 76 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 73 pages, 0 in the last 90 days, latest undated
- news or press: 699 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, September 2026 Edition, hr-ai-index.com.